Expectations by Remittance Service Providers of Policymakers and Regulators

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Governments could provide much-needed relief to remittance service providers (RSPs) and migrant workers by focusing on a number of key interventions. Amid the COVID-19 pandemic and the resulting economic and health crisis, the call to action to governments across the globe is loud. These include declaring remittances as essential services, facilitating and promoting the use of digital remittance channels, and supporting RSPs and migrants through financial incentives as a way to keep the transaction costs for customers at a minimum.

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